No, HSN, I’m not going to lose my ethics on this for ANY amount of money. $6.95 in my “Ka$h” account? — are the majority your customers really pathetic enough that they can be bought off for that?
I am truly sorry that you found selling the “Commemorative Coins” offensive. HSN’s intentions were certainly not to offend you with this ‘Today’s Special’ offer.
I apologize that you were not happy with our choice for the “Commemorative Coins” as a ‘Today’s Special’ on Sunday, September 11, 2011. I have forwarded your concerns to the appropriate department. I appreciate your taking the time out of your busy day to write to us in regard to your feelings about the ‘Today’s Special’ yesterday.
Ms. …, I see that you are a very good customer of HSN. I am truly sorry that you were offended and that HSN’s intentions were not to offend anyone in regard to our ‘Today’s Special’ yesterday.
I have taken the liberty of adding $6.95 into your Spendable Ka$h (in store credit) account, as a form of an apology for offending you. Please use this Ka$h on your next order, perhaps to take care of the shipping and handling charges. This Ka$h will expire in 60 days, (November 11, 2011) so be sure to use it before it expires. I hope this helps you decide to stay with HSN, you are a valued customer and we would hate to loose you as a customer, Ms. ……
I truly appreciate your understanding in this matter and I hope you allow us another opportunity to serve you in the future.
I’ve blocked HSN on my cable box, unsubscribed from their emails, and won’t shop from them again. I’ve had a slightly “better” response from them since the above. Here is my response to the above:
You can take the $6.95 blood money out of the account — I’m not shopping with you again after the attempt to profit off of 9/11. I am not the only one offended by this, I’m getting feed back from many people who are incensed by this — hopefully sales were lousy on those items. It is unbelievable to me that someone had such poor judgment to choose to offer such an item — whoever made that wholly disrespectful decision should be fired.
I’ve already removed myself from your promotional e-mails, have “unliked” your facebook page, and am blocking HSN on my cable box.
I am not just “offended”, I am repulsed and disgusted.
As someone who lived in Manhattan at that time, had the dust from the towers come through my windows and volunteered at the 26th St Armory in the following days and saw the faces of the family members bringing in anything they could find that might have DNA on it for matching — the thought that they would be subjected to seeing someone try to profit from “memorabilia” of those events is truly inhumane, unethical and soulless.
Again — shame on HSN for doing that.
Short of pulling the product off the site, firing whatever soulless moron decided profiting on that was okay, and issuing a public apology for bad judgment — there is not one thing HSN could do to get me back as a customer.
Then there’s the ironic “icing” on the cake of bad judgment — those “commemorative” coins and medals are all made in China…. an added insult to US workers that an item supposedly “patriotic” in nature isn’t even an American product, it’s a foreign-made “replica”. Bad form all the way around.
And their response to mine — at least they didn’t insult me this time by trying to offer me a store credit as a buy-off…
Let me begin by offering a sincere apology the Today Special coins were so very upsetting. My name is Pam and I will be happy to forward your dissatisfaction.
I certainly understand how you feel and do not blame you for being so upset. I have forwarded an e-mail with your information to our management.
It was a horrible day and I cannot imagine living right there and watching it all go on right in front of you!
We take our customer’s concerns seriously and I appreciate your taking the time to let us know this was a truly negative experience.
It has been my pleasure to assist you tonight.
Thank you for shopping online with us.
Not sure what “Pam” thinks she’s done that qualified as “assist[ing]” me. And considering the fact that the coins are still for sale on the site, and in fact they appear to have MORE VARIETIES of them…. I have to come to the conclusion that my objections have effectively fallen on deaf ears. So perhaps it’s time to start a facebook page to boycott them until they remove the items from sale…. or give ALL of the profits from them (the $10 they were offering on one of them is just an insult on a $400 item) to the fund for medical care for the emergency workers and rescuers who are becoming ill after dealing with the dust from the buildings…. then, MAYBE, I’d think selling such had a reasonable purpose…. as it is, it’s just profiteering on other people’s pain.